When it breaks, we fix it.
Database down. Deploy failing. Bug bleeding revenue. Erzon puts a senior engineer on your incident: fast diagnosis, a real fix, and a written root cause so it doesn't happen twice.
Senior engineers · first response < 1 hr · fix + root-cause report
Three doors, one team.
Every production failure we see walks in through one of these.
Database issue solving
Your data layer is down, slow, corrupted, or lying to you. Outage recovery, corruption repair, query tuning, stuck migrations, replication, backups.
- Database down
- Queries timing out
- Failed migration
DevOps & infrastructure
You can't ship, can't scale, or can't explain the cloud bill. Broken deploys, CI/CD repair, expired certs, container failures, cost runaway, uptime.
- Deploy failing
- Pipeline red for days
- AWS bill doubled
Software & applications
The application itself is failing. Production bugs and crashes, memory leaks, performance regressions, integrations that silently stopped, security issues.
- App crashes daily
- Integration stopped syncing
- Endpoint times out
Two ways to engage.
Emergency fix
A senior engineer on your incident fast, triage first, stabilize, fix, then a written root-cause report. Flat scope agreed before any work starts.
Get emergency helpReliability retainer
A monthly engagement: we monitor, patch, harden, and handle incidents with a guaranteed SLA, from an engineer who already knows your stack.
See retainer plansHow it works.
Triage
A senior engineer replies within one business hour: what’s likely wrong, what it takes, what it costs. If we can’t help, we say so first.
Fix
We get read access or pair over a screen share, stabilize the bleeding first, then fix the actual fault, in plain language, not jargon.
Root-cause report
Every fix ships with a short written report: what broke, why, what we changed, what to watch. Founder-readable, engineer-verifiable.
Prevent
A prioritized prevention list, the two or three changes that stop the recurrence. Do them yourself, or put us on retainer.
Why teams call Erzon.
- Senior engineers only. The person on your incident has debugged production for a decade, not a support script.
- Response within the hour. Emergency triage starts within one business hour; retainers get guaranteed SLAs, including out-of-hours.
- A root cause with every fix. You'll know exactly what broke and why, in writing, every time.
- Three disciplines, one door. Real outages rarely respect the org chart.
If "it's down" means lost revenue, we're the number you call.
Founders, CTOs, and ops leads at SMB and mid-market companies running a production system they can't afford to have down, and no spare senior firefighter on staff.
Not a fit: greenfield product builds, staff augmentation, or "can you maintain our WordPress." We solve production errors. That's the whole company.
Questions teams ask first.
What exactly does Erzon do?
We fix production errors for businesses: database outages and corruption, broken deploys and infrastructure, and application bugs that are costing you revenue. Two ways to engage: an emergency fix when something is broken right now, or a reliability retainer if you would rather never make that call. Every fix comes with a written root-cause report so it does not happen twice.
How quickly can someone actually look at our problem?
A senior engineer, not an autoresponder, replies within one business hour of your message with questions and a first read on what is likely wrong. Production-down emergencies go to the front of the queue. Retainer clients get a contractual response SLA.
What does a fix roughly cost?
Emergency fixes are flat-scoped from $250 per incident, and you get the exact quote at triage, before any work starts. The quote is the ceiling: there is no meter running during your outage. Retainers start at $2,500 per month, and triage itself is free either way.
We already have developers. Do we still need you?
Probably, for this specific hour: your developers know your product, and we know production failure patterns, because we handle them all day. We work alongside your team, ship fixes as pull requests through your review process, and leave a report they can build on. Most client engineers finish an engagement knowing more about their own system, not less.
Talk to an engineer, not a salesperson.
Describe the problem in two sentences. We'll tell you what's likely wrong and what it takes to fix, before you commit to anything.
Book a fix