Straight answers, before you have to ask.

A senior engineer replies to your triage request within one business hour, an engineer with questions and a first read, not an autoresponder. Production-down emergencies are prioritized immediately. Retainer clients have a contractual response SLA, from within 4 business hours.

Least privilege, explicitly granted, fully logged. We start with read access, logs, metrics, a read replica, and request write or admin access only when needed, scoped to the fix, revoked after. Access flows through your IAM roles or temporary credentials, never shared root passwords, and every command we run is recorded and included in your report. If you have no technical team, we work from whatever you can grant and document everything as we go.

Yes, before you share anything sensitive, yours or ours, whichever moves faster. This is standard practice for us, not a negotiation.

Emergency fixes are flat-scoped from $250 per incident, quoted at triage before any work starts. Retainers run from $2,500/month. Triage itself is free, and the quote is the ceiling, no meter running during your outage. Full details on the pricing page.

If triage shows we can't help, we tell you before you've spent anything, and point you toward who can. If we take an engagement and can't deliver the fix, you don't pay the fix fee; you pay only for diagnosis actually delivered, and you keep all findings. In practice, most production failures are known patterns: databases, deploys, and applications break in recognizable ways.

If something is broken or degraded right now: emergency fix. If you're running production without a senior engineer watching it, or you've had two of these calls in a year, the retainer is usually cheaper than the incidents it prevents. The retainer and the emergency fix work together, so you're not choosing between them.

The stacks businesses actually run on: PostgreSQL, MySQL, SQL Server, MongoDB, Redis; AWS, GCP, Azure, Vercel, Cloudflare; Docker, Kubernetes, Terraform, GitHub Actions and GitLab CI; Node/TypeScript, Python, PHP/Laravel, Rails, Java, .NET, Go. If yours isn't listed, ask at triage, failure modes transfer across stacks more than people expect, and we'll tell you honestly if we're not the right fit.

With them, by default. We ship fixes as pull requests through your review process, share the diagnosis as we go, and write reports your team can build on. Your engineers usually end an engagement knowing more about their own system, not less. We're the specialists you call for the fire, not a threat to the people who run the building.

Only if you want that, and only via the retainer, month to month, no lock-in. We deliberately build no dependency on ourselves: everything we change is documented, in your accounts, reversible by your team. Plenty of clients do one emergency fix and we don't hear from them for a year. That's a success.

Yes, "the person who built it left" is one of our most common starting points. We map what exists, document it, stabilize the risky parts, and leave you with a system that's no longer a black box. You don't need to explain the code to us; you need to tell us what it's supposed to do.

You don't need to know, symptoms cross layers constantly (a "slow app" is often a missing index; a "database problem" is often an app-side connection leak). Pick "Not sure" in the form, describe what you're seeing, and triage routes it to the right engineer.

The fix, live and verified. A written root-cause report: what broke, why, what changed, what to watch. A prioritized prevention list. And logged, reviewable changes in your own repos and infrastructure. If it breaks again the same way within 14 days, we're back on it at no charge.