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Book a fix

Tell us what's broken.

Two sentences is enough. A senior engineer, not a salesperson, replies within one business hour with clarifying questions, an honest first read, and a flat quote. Production-down emergencies go to the front of the queue.

  • Free triage, you get a diagnosis direction and a price before committing to anything.
  • Read by an engineer who has fixed this class of problem before.
  • Confidential by default; NDA available before you share details.

01  You send two sentences. That's enough to start.

02  A senior engineer replies within one business hour, with questions and a first read.

03  You get an honest diagnosis direction and a flat quote before committing to anything.

Emergency flagged, this goes to the on-call engineer directly.
Please tell us your name.
Where the engineer's reply goes. We need a valid email to reply to.
For a faster callback if it's an emergency.
Best guess is fine. Triage will confirm.
Symptoms, when it started, what changed recently, what you've tried. Don't paste credentials here, we'll set up secure access later if needed. Give us at least a sentence to triage.

Prefer email? [email protected] reaches the same engineers. Either path, the response clock is the same: one business hour.

We've got it.

A senior engineer is reading your message and will reply within one business hour, sooner if you flagged an emergency. The reply comes from a real engineer with real questions, so keep an eye on your inbox (and spam folder, just in case).

In the meantime: if this is a live incident, stop experimental fixes and snapshot what you can. It keeps your options open.

FAQ

Before you send it.

What happens right after I hit submit?

A senior engineer reads your message and replies within one business hour with clarifying questions and an honest first read: what is likely wrong, what fixing it involves, and a flat quote. Emergencies are prioritized immediately. The reply comes from the person who can actually fix the problem, so keep an eye on your inbox.

Is asking really free, or does the meter start somewhere?

Triage is genuinely free: you get a diagnosis direction and a price before committing to anything, and if we cannot help we say so and point you toward who can. The meter only starts when you accept a written flat-scoped quote. Nothing before that costs you a cent.

It is the middle of the night and production is down. Should I still submit?

Yes, immediately, and mark it as an emergency; your message goes to the front of the queue and the one-business-hour clock starts at the next business hour at the latest. While you wait: stop experimental fixes and snapshot what you can, because that keeps every recovery path open. If guaranteed response terms matter to your business permanently, that is what the reliability retainer's SLA is for.