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ServicesEvery production failure has a front door here.
Erzon does one thing: solve production errors for businesses. Three disciplines, two ways to engage, one senior team. Pick the door that matches your problem, or tell us the symptoms and we'll route it.
The three pillars.
Database issue solving
Your data layer is down, slow, corrupted, or lying to you. Outage recovery, corruption repair, query tuning, stuck migrations, replication, backups.
- Database down
- Queries timing out
- Failed migration
DevOps & infrastructure
You can't ship, can't scale, or can't explain the cloud bill. Broken deploys, CI/CD repair, expired certs, container failures, cost runaway, uptime.
- Deploy failing
- Pipeline red for days
- AWS bill doubled
Software & applications
The application itself is failing. Production bugs and crashes, memory leaks, performance regressions, integrations that silently stopped, security issues.
- App crashes daily
- Integration stopped syncing
- Endpoint times out
Two motions, every service.
Emergency fix
A senior engineer on your incident fast, triage first, stabilize, fix, then a written root-cause report. Flat scope agreed before any work starts.
Get emergency helpReliability retainer
A monthly engagement: we monitor, patch, harden, and handle incidents with a guaranteed SLA, from an engineer who already knows your stack.
See retainer plansThat's normal.
A "database problem" is often a connection-pool leak in the application, and a "slow app" is often a missing index. Describe the symptoms in the form and a senior engineer will route it during triage. You don't need to diagnose it to book it.
Which service do I need?
I am not sure which of the three services my problem falls under. Does it matter?
No. Symptoms cross layers all the time: a "slow app" is often a missing database index, and a "database problem" is often an application-side connection leak. Pick "Not sure" in the form, describe what you are seeing, and triage routes it to the right engineer. You are describing symptoms, not diagnosing.
Our problem seems to span database, infrastructure, and application code. Can you handle all of it?
Yes, and that is deliberate: all three disciplines sit on one bench, because real outages rarely respect the org chart. A failed deploy that half-applied a migration and crashed the app is one incident to us, not three tickets to three vendors. One engineer owns your incident and pulls in the others as needed.
Do we have to choose between a one-off fix and a retainer up front?
No. Most clients start with a single emergency fix; the retainer exists for teams that would rather have the prevention list handled and a senior engineer already familiar with their stack. The two motions work together rather than competing.
Do you also build new features while you are in there?
No, and we think that focus is why the fixes are fast. Erzon solves production errors; we are not a dev shop moonlighting as firefighters. If your incident uncovers work beyond error-solving, we will say so plainly and you can take it to your own team, or to our parent firm Webisoft, with a full written picture of the system.
Describe the symptoms. We'll find the fault.
A senior engineer replies within one business hour.
Book a fix